FAQ


Useful information to have before making your custom cake order...

Lead Time

We will always do our best to accommodate all orders, but for the best service, we recommend the following lead times:
Celebration Cakes, Cookies, Cupcakes: 1 month (May-October), 2 weeks (November-April)
Wedding Cakes: 6 months-1 Year (May-October), 3 months (November -April)
Please book your date as early as possible to avoid disappointment!

Deposits & Payments

A 50% deposit is required at the time of booking. The final payment is due 1 month before your event. 
For orders with less than 1 month's notice, full payment is required upon booking.
Payments can be made by Visa, Mastercard, eTransfer, cash. 

Cancellations

Please visit our COVID-19 cancellation policy page for more information on refunds and cancellations. 

Alterations

Alterations can be made. wherever possible, at our discretion. For major alterations, there may be additional costs if some work has already been completed.

Delivery

Delivery and set-up is available and must be booked in advance. Delivery charges depend on location and set-up detail. You may pick up your cake at no charge, but keep in mind that once it has left the shop, the safety and responsibility of your cake is yours and Dolcezza Custom Cakes is no longer liable for any damages. 

Allergies

We are not a nut-free facility. While we practice due diligence to avoid cross contamination, we cannot guarantee that your cake has not come into contact with any allergens including, but not limited to, nuts, tree nuts, eggs, milk, soy, gluten.