Covid-19 Cancellation Policy

Dear customers,
These are trying times. We know that plans can change at any time, and often they are not in your control. As a small business we feel that pain more than ever. To help, we’ve modified our standard cancellation policy to be a little more understanding and provide clarity. These timelines reflect the amount of work and commitment that goes into every order.

10+ days in advance: Your order is scheduled, and our staff has been scheduled, but we can still make changes. We still have time to book another cake in your place.
Option 1: Full refund less $10 processing.
Option 2: Full credit towards future order.
For example: If you are picking up your order on Saturday, November 21st, the last day to cancel or reschedule would be Wednesday, November 11th. 

4-9 days in advance: Advance work on art pieces has likely started, ingredients are ordered and our staff has been scheduled to work on your cake. We cannot change their schedule by this point. We may or may not be able to book another cake in your place.
Option 1: 50% refund of all monies received.
Option 2: Full credit towards future order.
For example, if you are picking up your order on Saturday November 21st, the last day to cancel or reschedule would be Tuesday, November 17th.

1-3 days in advance: Work has started on your cake. Ingredients have been paid for and received. It is very unlikely that we will book a cake to take your place.
No refund. No credit.

Use HTML to format your text so it can be easily read.

This text can be used to share information about your brand with customers.